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Omnichannel inbox
Zalo (OA and personal accounts), Facebook, WhatsApp, Telegram, Viber, Email and Web Chat embedded in your website.
🤖
AI assistant
Connect ChatGPT, Claude or Gemini with your own key. Suggested replies from your internal documents; automatic replies from the Sales plan up.
🛒
Create orders
Search products even when typing without diacritics, add discounts and notes. AI can suggest an order from the conversation.
🏦
Payment QR & incoming money
Generate a VietQR code for each order. Connect SePay or Casso to see when money arrives, shown right in the inbox.
📄
MISA draft invoices
Look up tax IDs, pick goods, auto-calculate VAT and create draft invoices on MISA meInvoice (Professional plan).
🏪
KiotViet sync
Import your KiotViet product catalog to create orders fast, with no retyping (Sales plan and up).
👥
Customer management
Customer profiles combine contact channels, conversation history and notes. Search by name, phone number or email.
🔐
Team-based permissions
Each staff member sees and does only what they are granted. Workspace owners get a full-access Admin group from the start.
🔌
Webhooks & integrations
Add custom channels or automate through webhooks and n8n (Sales/Professional plans and up).